Shibboleth SP - Service Temporarily Unavailable error

Previous Topic Next Topic
 
classic Classic list List threaded Threaded
1 message Options
Reply | Threaded
Open this post in threaded view
|

Shibboleth SP - Service Temporarily Unavailable error

venkat
Hi All,

We are new to the Shibboleth SSO. We implemented the SSO with below servers.

1. Shibboleth SP
2. CA siteminder IDP
3. Apache2.4
4. Tomcat7
5. Mod_proxy_ajp

Everything is working fine but sometimes we are getting the below error. If we Refresh the browser it is working.
 
Service Temporarily Unavailable" "The server is temporarily unable to service your request due to maintenance downtime or capacity problems.

Below are the error from apache:  
   [proxy_ajp:error] [pid 7116:tid 1100] (70007)The timeout specified has expired: [client 12.0.242.52:62055] AH00878: read response failed from 11.111.1.111:8009

Note :
a. 11.111.1.111 is IP of the tomcat server
b. No logs in Tomcat


https://yyyyyyyyy.xxx.com/Shibboleth.sso/Session
 My session attribute:

Miscellaneous
Session Expiration (barring inactivity): 22 minute(s)
Client Address: 22.22.222.22
SSO Protocol: urn:oasis:names:tc:SAML:2.0:protocol
Identity Provider: menlo_Idp_Prod
Authentication Time: 2016-11-07T14:55:28Z
Authentication Context Class: urn:oasis:names:tc:SAML:2.0:ac:classes:Password
Authentication Context Decl: (none)

Attributes
SAML-emailAddress: venkat@donotknow.com
SAML-firstName: ch
SAML-lastName: aravind


What could be the reason and any hints to troubleshoot further.